At 55gcom, your privacy matters. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have as a 55gcom player in the Philippines. We are committed to handling your data with transparency, care, and full respect for your rights.
Six core commitments that define how 55gcom handles your personal information.
All personal data collected by 55gcom is stored on encrypted, access-controlled servers. We apply industry-standard security measures to prevent unauthorized access, disclosure, or loss of your information.
55gcom does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate and improve the 55gcom platform and services.
We collect identity documents as required by anti-money laundering regulations. KYC data is handled with strict confidentiality and used only for verification and regulatory compliance purposes.
You have the right to access, correct, and request deletion of your personal data held by 55gcom. Submit a data request to our support team and we will respond within the timeframes required by applicable law.
55gcom uses cookies to improve your experience, remember your preferences, and analyze platform usage. You can manage cookie preferences through your browser settings at any time.
If you have opted in to receive promotional communications from 55gcom, you may withdraw your consent at any time by contacting our support team or using the unsubscribe option in any marketing email.
55gcom ("the Company," "we," "us," or "our") operates the online gaming platform accessible at https://55gcom.app (the "Platform"). This Privacy Policy describes how 55gcom collects, uses, stores, shares, and protects personal information provided by users ("you," "Player," or "User") when accessing or using the Platform.
This Privacy Policy applies to all personal data processed by 55gcom in connection with the Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.
By registering an account on the 55gcom Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the Platform.
55gcom is committed to complying with applicable data protection laws and regulations, including the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.
55gcom collects personal data through various means, including information you provide directly, data generated through your use of the Platform, and information obtained from third-party sources where permitted by law. The categories of personal data we collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Registration form, KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration form, account settings |
| Financial Data | GCash number, bank account details, transaction history, deposit and withdrawal records | Payment processing, transaction logs |
| Verification Data | Copies of government-issued ID, proof of address, selfie photographs | KYC verification process |
| Technical Data | IP address, device type, browser type, operating system, session data | Automated collection via cookies and server logs |
| Usage Data | Games played, bet amounts, session duration, login timestamps, platform navigation patterns | Automated collection via platform analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, preferred contact channel | Account settings, consent forms |
55gcom does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected, it is handled with additional safeguards as required by applicable law.
55gcom uses the personal data we collect for the following purposes:
55gcom processes your personal data on the following legal bases, as applicable under the Data Privacy Act of 2012 and other applicable data protection legislation:
55gcom does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom 55gcom shares personal data are required to maintain the confidentiality and security of that data and to use it only for the purposes for which it was shared.
55gcom retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general principle:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 55gcom's data disposal procedures.
55gcom implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
While 55gcom takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 55gcom will notify you and the relevant regulatory authority as required by applicable law.
55gcom uses cookies and similar tracking technologies to enhance your experience on the Platform, remember your preferences, and analyze how the Platform is used. The types of cookies we use include:
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 55gcom Platform. For detailed information on managing cookies in your specific browser, refer to your browser's help documentation.
As a data subject under the Data Privacy Act of 2012 and other applicable data protection laws, you have the following rights with respect to your personal data held by 55gcom:
To exercise any of these rights, please contact the 55gcom support team at [email protected]. We will respond to your request within thirty (30) days of receipt. In some cases, we may need to verify your identity before processing your request.
The 55gcom Platform is strictly intended for adults aged 21 years and older. 55gcom does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.
If 55gcom becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered on the 55gcom Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
The 55gcom Platform may contain references to third-party services such as payment providers. These third parties operate their own privacy policies, which are independent of 55gcom. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform.
55gcom is not responsible for the privacy practices, content, or security of any third-party services. The inclusion of any reference to a third-party service does not constitute an endorsement by 55gcom of that service or its privacy practices.
55gcom reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The date of the most recent revision is indicated at the top of this page.
Where changes are material, 55gcom will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how 55gcom protects your personal information. If you have any concerns about changes to this policy, please contact our support team before continuing to use the Platform.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 55gcom handles your personal data, please reach out to our support team through the following channels:
55gcom aims to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within thirty (30) days of receipt. For complex requests, we may extend this period by an additional thirty (30) days, in which case we will notify you of the extension and the reason for it.
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