At 55gcom, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep their gaming experience healthy and enjoyable — always.
55gcom takes responsible gaming seriously. Here are the six pillars of our player protection program.
55gcom strictly enforces the 21-year minimum age requirement for all players in the Philippines. Every account undergoes identity and age verification before withdrawals are processed. Underage gambling is illegal and we take this seriously.
Take control of your spending by setting daily, weekly, or monthly deposit limits on your 55gcom account. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory cooling-off period to encourage mindful decisions.
If you feel you need a break, 55gcom offers self-exclusion options ranging from a short cooling-off period to a permanent account closure. During self-exclusion, your account is locked and you will not receive any promotional communications from us.
Losing track of time is easy when you're having fun. 55gcom lets you set session time reminders so you get a notification when you've been playing for a set duration. It's a simple nudge to help you stay aware of how long you've been on the platform.
55gcom's reality check feature sends you periodic on-screen summaries of your session — how long you've been playing, how much you've wagered, and your net result. Staying informed helps you make better decisions about when to continue or stop.
Our live chat support team is available around the clock to assist players who have concerns about their gaming habits. Whether you need help setting limits, requesting self-exclusion, or just want to talk, we're here for you any time of day.
Responsible gaming means enjoying casino games, slots, bingo, and sports betting as a leisure activity while staying in full control of your time and money. At 55gcom, we define responsible gaming as playing within your means, understanding the odds, and recognizing when to stop.
For most Filipino players, gaming on 55gcom is a fun way to unwind after a long day — whether you're spinning the reels from Makati, playing bingo from Cebu, or catching a live casino session from Davao. The key is keeping it that way: fun, controlled, and never at the expense of your financial wellbeing or personal relationships.
Problem gambling can affect anyone, regardless of age, income, or background. The earlier warning signs are recognized, the easier it is to address them. 55gcom is here to support you every step of the way.
Under Philippine law and PAGCOR regulations, online casino gaming is strictly restricted to individuals who are 21 years of age or older. 55gcom enforces this rule without exception through our mandatory KYC (Know Your Customer) verification process.
We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. Keeping devices and account credentials secure is an important first step.
Self-exclusion is one of the most effective tools available to players who feel their gambling is becoming a problem. When you self-exclude on 55gcom, your account is locked for the duration you choose, and you will be unable to log in, deposit, or place bets during that period.
55gcom offers the following self-exclusion options:
| Option | Duration | How to Request |
|---|---|---|
| Cooling-Off Period | 24 hours, 48 hours, or 7 days | Account settings or live chat |
| Short-Term Self-Exclusion | 1 month, 3 months, or 6 months | Contact support team |
| Long-Term Self-Exclusion | 1 year or 5 years | Contact support team |
| Permanent Closure | Indefinite | Contact support team (irreversible) |
To request self-exclusion, contact our 24/7 live chat or email us at [email protected]. Self-exclusion requests are processed promptly — typically within one hour of confirmation.
During any self-exclusion period, 55gcom will not send you any promotional emails, bonus offers, or marketing communications. If you receive any such communication in error, please notify us immediately.
Setting financial limits is one of the simplest and most effective ways to keep your gaming under control. 55gcom allows you to set the following limits directly from your account settings:
Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period — this is intentional, to give you time to reconsider before raising your spending cap.
The Philippine Amusement and Gaming Corporation (PAGCOR) is the primary regulatory body overseeing online gaming in the Philippines. PAGCOR promotes responsible gaming as a core part of its mandate to protect Filipino players.
55gcom operates in alignment with PAGCOR's responsible gaming framework, which includes player protection standards, age verification requirements, and problem gambling awareness programs.
For more information on responsible gaming resources in the Philippines, you may contact PAGCOR directly or visit their official offices. 55gcom encourages all players to be aware of the resources available to them.
If you or someone you know is struggling with problem gambling, please reach out for support. Help is available in the Philippines:
Phone numbers above are for reference only. Please dial them directly on your phone — they are not clickable links.
A healthy gaming budget for entertainment purposes is generally considered to be no more than what you would spend on other leisure activities — movies, dining out, or a weekend trip. If your gaming spend is regularly exceeding your entertainment budget, it may be time to reassess.
55gcom's deposit limit tools are designed to help you stay within a budget that works for you. Set your limits today — it only takes a minute.
Ask yourself these questions honestly. If you answer "yes" to two or more, consider reaching out to our support team or taking a break from gaming.
Do you find yourself spending more money on gaming than you originally planned, even after setting a budget?
Have you ever borrowed money, sold belongings, or used bill money to fund your gaming sessions?
Do you feel restless, irritable, or anxious when you are not able to play or when you try to cut back?
Have you tried to win back money you lost by continuing to play — also known as "chasing losses"?
Has gaming started to affect your relationships, work performance, or daily responsibilities?
Do you hide your gaming activity or the amount you spend from family members or close friends?
Do you feel that gaming is the only way to relax, escape stress, or feel good about yourself?
If two or more of these apply to you, please contact our support team via live chat or email. You can also request a self-exclusion or deposit limit adjustment at any time — no questions asked.
55gcom is built for Filipino players who want a great gaming experience without compromising their wellbeing. Set your limits, use our tools, and enjoy the games — responsibly.
21+ Must be 21 years or older to play. Please gamble responsibly.